1. Acceptance of the Terms
By using our platform, Lucky Manor Casino and Sportsbook (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Agreement"). These Terms and Conditions govern your access to and use of the Platform.
2. Eligibility Requirements
You must meet the following eligibility requirements to register for an account on the Platform:
3. Minimum Age Requirements
The minimum age requirement to open an account on the Platform is 18 years old.
4. Geographic Restrictions
The Platform may not be available in all jurisdictions due to regulatory restrictions or other reasons. It's your responsibility to check that you are eligible to access and use the Platform according to your local laws and regulations.
5. Account Registration Rules
To register for an account on the Platform, follow these steps:
You can only have one account per user. Creating multiple accounts is considered as a misuse of the platform.
6. Identity Verification and KYC
We may request identification verification before allowing you to deposit or withdraw funds from your account, or participate in promotional activities. This includes but not limited to proof of age, address and identity documents such as passports, driver's licenses, utility bills etc.
7. Account Accuracy Obligations
You are responsible for ensuring that the information provided by you is accurate and up-to-date.
8. Account Security Responsibilities
You must keep your login credentials confidential and not share them with anyone else. If someone else uses your account without permission, it will be considered as a misuse of the platform.
9. Login Credentials and Password Protection
Your account password should be unique for our Platform only, at least 12 characters long, include one uppercase letter, number and special character etc. Never save your login credentials or provide access to them for anyone else. In case you have any reason to believe that someone has obtained unauthorized access to your login details, notify us immediately.
10. Restricted Behaviour and Prohibited Activities
We reserve the right to restrict your activity on our Platform if we suspect you are attempting to abuse bonuses, promotions, or other features of our service. This includes but not limited to:
11. Bonus and Promotion Rules
Bonuses and promotional offers may be subject to specific terms, conditions, wagering requirements, or expiration dates that vary depending on the type of offer. You should carefully review each promotion's details before participating.
12. Wagering and Gameplay Conditions
Games are played according to our standard rules (available within our Help section), unless otherwise stated in a game-specific rulebook. Winnings may be void if there is evidence that a bet or win was achieved through breach of these Terms or by use of bots, macros etc.
13. Bonus Abuse Prevention
If we determine that you are using bonuses and promotions in an attempt to manipulate the system for your benefit (eg abusing welcome bonus) we reserve the right to cancel any active promotional offers you're participating with at our discretion without prior notice.
14. Deposits and Withdrawals
All payments on our platform may be subject to verification, deposits may only come from a verified source as determined by us etc.
15. Verification Before Withdrawal
In order for withdrawals to occur your account will need to have been active (logged in with at least one deposit made) for at least 24 hours and the sum requested is under our threshold for manual review (£10,000). Any withdrawal above that amount may be subject to a prolonged review process. We reserve the right to void any transactions if funds were derived from suspicious origin.
16. Processing and Review Procedures
We will notify you in writing regarding the outcome of each verification or review procedure mentioned before (notices are usually sent via email).
17. Responsible Gambling Expectations
You must only gamble with money that you can afford to lose, without negatively impacting your financial situation. You may set deposit limits yourself within account settings at any time.
18. Self-Exclusion and Account Restrictions
If we receive a request from you or someone who appears to be associated with our platform (via phone support call etc.) then if requested self-exclusion will occur instantly, it might mean losing access for certain amount of time up until the chosen period expires once submitted.
We also reserve the right to restrict your account at any time without warning in order to fulfill our regulatory responsibilities or protect the integrity and reputation of the platform.
19. Game Fairness and RNG Systems
Our games use a certified Random Number Generator (RNG) system to ensure fairness. The Platform uses independently audited third-party software for all its operations, including game outcome generation, results validation etc.
20. Technical Interruptions or Voided Gameplay
We will do our best to maintain uninterrupted access and performance of the Platform but technical issues may arise due to external circumstances (server errors, hacking attempts etc.). In cases where gameplay has been interrupted or voided we reserve the right not to provide any compensation for lost winnings.
21. Suspension or Closure of Accounts
If your account is suspended or closed by us for any reason you will be notified and provided an opportunity to appeal such decision through support channels, though suspension/closure could still occur depending upon further action taken by management on review following such appeals received where relevant circumstances do not alter our position originally.
22. Intellectual Property and Platform Ownership
The Platform is owned by Cerberlot N.V., all intellectual property rights (trademarks, copyrights etc.) in the content of this agreement belong to us or are licensed from third parties as permitted under applicable laws for use within our site terms & conditions policy only at specific sections - do not copy.
23. Limitation of Liability
In no event will Cerberlot N.V., its affiliates and employees be liable (whether based in contract, tort, negligence, strict liability or otherwise) for any direct loss arising from the provision of services under this agreement to an amount greater than 100 times your deposited balance into that same platform account prior to such breach occurring where such event did take place during valid use.
24. Modification of Terms
We reserve the right at our discretion (in writing or on the Platform) to modify, amend or change any terms contained within this Agreement without prejudice - do not proceed with actions unless informed otherwise after these updates in accordance with how they come into effect which happens automatically as soon we have made necessary alterations live through updated published versions online only.
25. Contact or Support Guidance
If you need assistance while using our Platform, please visit the 'Help' section of our website for contact information and guides on frequently asked questions (FAQs).
